Three has completed the transition of all customer care calls from Mumbai to Ireland. This transition has resulted in the filling of 100 roles in its contact centre in Limerick which now employs 450 people.
The Limerick contact centre is now expected to receive over 2.6 million calls each year, one million more than a year ago.
Robert Finnegan, CEO, Three (pictured), said: “Today marks the completion of a very significant milestone for Three. Our aim is to deliver the ultimate customer service experience and this is now a reality through our Irish based customer service centres of excellence in both Limerick and Waterford. I would like to thank our valued employees for their hard work through this transition and their continued dedication to providing first class care to our customers.
“Our network investment project of €300 million over the next two years is well-underway in delivering a superfast 4G network for our customers. This will ensure that Three continues to be Ireland’s leading, innovative and cost effective telecommunications provider both now and into the future.”
The Limerick centre has won several awards over the years including CCMA contact centre of the year, best technical support delivery and Irish Marketing Excellence award for best sales programme.
TechCentral Reporters
Subscribers 0
Fans 0
Followers 0
Followers