Pro Zoho customer service tools get AI, analytics updates Zia AI assistant is being rolled out in new areas and provides email ‘sentiment’ analysis to Zoho Desk. 22 Nov
Pro Microsoft puts Dynamics 365 on biannual release cadence Move puts the software on essentially the same schedule as Windows and the company's Office 365 suite 12 Jul
Pro SAP wants to woo businesses back to its CRM Integrating several existing cloud-based front-office tools into a new CRM suite, C/4HANA 6 Jun
Pro Microsoft’s new Dynamics 365 will bundle ERP and CRM in the cloud New app store, meanwhile, will help business users find line-of-business SaaS applications 7 Jul
Trade Salesforce scoops up MinHash for marketing intelligence Tiny start-up puts AI to work to help identify trends and develop campaigns 15 Dec
Pro Online joins up the mid-market and the cloud, explains Jonathan Cummins of SAGE The future of financial software and business tools is in the cloud 13 Oct
Pro Salesforce.com CRM update focuses on flexibility and mobility Summer '14 release is set for launch later this month 12 Jun
Trade Intercom secures $23m in Series B round funding CRM software developer receives significant US backing 22 Jan
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