SupportNinja establishes CX centre of excellence in Cork City

Expansion will create 50 jobs over the next three years
Trade
Image via IDA Ireland

29 March 2023

SupportNinja, an award-winning, Dallas-headquartered business process outsourcing company, has established a new CX centre of excellence in Cork City, in a move that will create 50 jobs over the next three years.

Founded in 2015, SupportNinja helps fast-growing companies scale by connecting them with global talent to support them with an array of outsourced services, in a sustainable manner. These services include omnichannel customer support, technical support, content moderation, data processing and various professional services.

With close to 200 clients worldwide, SupportNinja employs almost 3,000 people across its locations in the US, the Philippines, Romania, and now Ireland.

The CX centre in Cork will manage functions across customer success, multilingual customer support, key account management, sales, marketing, and engineering.

 

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This project is supported by the Irish government through IDA Ireland.

Craig Crisler, the co-founder and chief operating officer of SupportNinja, expressed confidence in the potential of the Irish workforce and prospects on the ground. “We are thrilled to announce the opening of our new CX Centre of Excellence in Cork, Ireland in partnership with IDA. This centre will enable us to provide even better support for our customers, and further our commitment to delivering exceptional customer experiences. 

“Ireland was a natural choice for us, given the country’s commitment to innovation and an exceptional workforce. We are excited for the opportunities this partnership with IDA will bring and look forward to continuing to invest in the Irish community.”

“In December of last year, IDA Ireland published its annual results, and announced that the numbers directly employed in the multinational sector in Ireland had reached the highest Foreign Direct Investment (FDI) employment level on record,” said Interim CEO of IDA Ireland Mary Buckley. “More than half of the investments won by IDA in 2022 went to regional locations.  SupportNinja’s decision to create these opportunities in Cork demonstrates IDA Ireland’s sustained commitment to winning jobs and investment for every region of the country.”

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