Optimism about generative AI abounds even as talent is lacking
Generative AI (GenAI) and AI will significantly transform industries in Ireland, according to a survey from Dell Technologies’ Innovation Catalyst study.
Based on responses from 6,600 IT and business decision makers across 40 countries – including 100 in Ireland – the research suggests that while there is broad optimism for AI and GenAI, the extent to which organisations are prepared for the rapid pace of change varies greatly.
Some 71% of respondents said they are well positioned competitively and have a solid strategy in place to harness the power of AI. Moreover, nine in 10 (92%) agreed organisations can use GenAI responsibly.
At the same time, more than half (56%) of respondents were uncertain what their industry would look like in the next three-to-five years and 49% reported struggling to keep pace with advancements in GenAI and other technologies, with lack of the right talent (43%), lack of budget (33%) and an outdated technology environment (32%) cited as the main challenges they faced in driving innovation.
To help overcome some of the challenges, 59% of organisations were training or upskilling employees to use GenAI while 62% wee providing AI-optimised technology to improve the work experience.
Respondents cited GenAI’s transformative or significant potential to deliver value in improving IT security posture (48%), enhancing the customer experience (47%) and unlocking productivity gains (42%).
Catherine Doyle, managing director, Dell Technologies Ireland, said: “Our research underscores the transformative potential of GenAI to drive innovation in every industry across Ireland. Businesses are now harnessing the power of AI to unlock the value hidden within their data, propelling growth and driving innovation forward.
“However, it’s clear that while optimism abounds, many organisations are struggling to keep pace with rapid advancements in technology. It’s vital for leaders to not only recognise the potential of GenAI but also to act swiftly in using its potential to turn ideas into tangible innovation. By leveraging the capabilities of Generative AI and investing in the right technology infrastructure, businesses can position themselves for success in this era of unprecedented change.”
The research also revealed modern data infrastructure’s critical role as technologies like GenAI gather pace and data volumes increase. Investing in a modern, scalable infrastructure was cited as the number one area of improvement for businesses to accelerate innovation. Most IT decision makers (66%) say they prefer an on-prem or hybrid model, to address the challenges they foresee with implementing GenAI.
The ability to share data across the business is also a key part of the innovation puzzle, with only a third saying they can turn data into real-time insights today to support innovation efforts. Moreover, 95% face data management challenges. However, responses suggest organisations are acting on this challenge, with 64% saying that data is the differentiator and their GenAI strategy must involve using and protecting that data.
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