IT leaders believe AI will make their company’s services redundant within five years
A new survey from Auxilion, and supported by Hewlett Packard Enterprise, has found that 62% of IT leaders in Ireland believe Artificial Intelligence (AI) will make their company’s services redundant in three to five years.
The research – carried out by Censuswide and involving more than 100 IT leaders and decision-makers in large enterprises across Ireland – also found that nearly two in five (38%) would leave their job if their organisation did not invest emerging technologies like AI.
Some three quarters (75%) of IT leaders were using AI to do their jobs and overall, a similar proportion of organisations (78%) were in the process of deploying it. However, nearly a quarter of respondents (24%) said they did not not feel adequately trained to make the most of emerging technologies like AI. That may explain why more than a third (36%) identified AI and machine learning as a key area of focus for the next 12 months.
The survey also looked at areas being prioritised this year. IT service desk (49%) was most cited, followed by cybersecurity solutions (45%) and cloud infrastructure (42%).
There was also news of increased cloud uptake – that 85% of enterprises surveyed were using the cloud, an increase of 8% on 2023. On average, companies who have adopted cloud are using it to host nearly half (47%) of their workloads, applications, and processes.
As for the technology itself, 71% say cloud is a more cost-effective approach for their business and of those who have adopted cloud, 83% feel it is more secure for their business. Even still, over two thirds (67%) were worried about cloud security threats over the next 12 months, with 80% providing regular cloud security training to staff.
As well as concerns over security threats, three-quarters (75%) of respondents who had adopted cloud admitted that an outage would be catastrophic for their business and have a serious impact on service delivery.
Donal Sullivan, chief technology officer, Auxilion, said: “There’s no doubt about it, AI is here to stay. What remains to be seen is if, and how, Irish businesses leverage it. Our research suggests that those who don’t will lose out in terms of both talent and customers.
“Meanwhile, those that do will get ahead of the curve by using AI to enhance their offering and drive growth. In other words, their services won’t become redundant, but be elevated and in demand.
“Similarly, companies who lack a solid IT foundation or fail to adapt their cloud strategy are throwing away the advantage that technology offers. It’s a differentiator and innovator for businesses, but only for those who act, and react, fast enough.”
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