Intercom, a Dublin-based developer of customer relationship management software, has secured $23 million in a Series B round funding from investors. To date, the company has raised $30 million in investment capital.
The round was led by LinkedIn, Yelp and Skype investor Bessemer Venture Partners, whose Ethan Kurzwell will join the Intercom board consisting of Mamoon Hamid (previously of Box and Yammer), Des Traynor and Eoghan McCabe.
Intercom employs 47 people in Dublin and counts HootSuite, Heroku and Visual.ly among its 2,000 clients worldwide.
The company also announced the hiring of Mark Woolway as COO. Woolway’s experience includes periods at PayPal, where he raised $200 million in venture capital and led its IPO; hedge fund Clarium Capital, where he served as managing director; and Yammer where he was executive vice president until its purchase by Microsoft for $1.2 billion.
“Intercom does not have an interesting business model. We charge money for people to use our product,” wrote Eoghan McCabe on Intercom’s blog. “And we do not have incredible sales or marketing. We have no salespeople and made our first marketing hire one month ago. What we do have is an innovative product. Something that people can’t get elsewhere which does unique things for them. All of our value is in this technology. And our double-digit monthly growth comes from people liking it and sharing it with their friends. Our company will become more valuable mostly by investing in product. Making it better for those who use it today, and allowing it to be used on more platforms, in more markets.”
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