Eir’s earnings up 7% in Q2

Fixed complaints and mobile complaints down 28% and 20% according to ComReg

Trade

Oliver Loomes, Eir

Eir’s earnings rose by 3% (€4 million) year-on-year, according to its latest quarterly financial update, following an increase in fixed line and mobile revenue. This comes after the telecoms company introduced a number of price increases in April.

In its latest financial statement, the group said its revenue increased by 7% to €318 million or €22 million year-on-year in the second quarter to 30 June 2023.

The revenue growth was driven by growth in mobile postpay, data services, voice revenues and eirevo revenue, partly offset by reduced traditional access.

Eir’s broadband base totalled 945,000 customers at quarter end, decreasing by 1% or 13,000 year-on-year driven by a decline in wholesale customers of 5% or 27,000.

ComReg’s Consumer Line statistics report for Q2 2023 showed that eir’s fixed complaints and mobile complaints were down 28% and 20% respectively since the last report.

Customers using fibre broadband services totalled 852,000 at quarter end, representing an increase of 2% or 17,000 customers year on year. Plus, 90% of the Group’s broadband base is now connected to eir’s fibre network, which represents a 42% penetration of total premises passed with eir fibre broadband.

Meanwhile, eir’s mobile base stood at 1.367 million customers at quarter end, an increase of 8% or 107,000 year on year. The Group’s postpay base increased by 11% or 106,000 subscribers year on year. Postpay subscribers now represent 76% of the total mobile base, an increase of 2% year on year.

Oliver Loomes, eir CEO, said: “Behind these numbers, there is a continuous drive to deliver a step-change in our customer care. The latest ComReg Consumer Line statistics report for Q2 2023 showed that eir’s fixed line complaints dropped 28% and mobile complaints dropped 20% since the last report. I’m especially proud of the success of eir’s Age Friendly Care programme in partnership with two national charities Age Friendly Ireland and Age Action, its popularity with our customers has aided our decision to extend the service to an in-person experience available in all of eir’s retail stores in Ireland, providing dedicated customer care and technical support service to senior customers, aged 65 and over.”

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