Eir reports 4% increase in revenue for 2023
Eir has increased its total revenue for 2023 by 4% (€52 million) year-on-year, to €1.23 billion following a final quarter in which revenue rose by 3% over the same period in 2022.
The telcos fibre broadband base also increased by 3% year-on-year to 869,000 customers. Eir’s postpay mobile base was up 12% to 1,101,000 customers.
The company’s fibre-to-the-home (FTTH) network also drove business, passing 1.2 million premises an increase of 19%. A total of 2.1 million premises are passed by a combined FTTH and FTTC networks, or 92% of premises in Ireland.
FTTH connections now account for 91% of total broadband base, while 5G network rollout continued in 600 towns and cities across Ireland.
In mobile, eir reported 1.425 million total customers, with 1.101 million on postpay, up 12%. Its television business grew 19% to 101,000 subscribers.
Oliver Loomes, eir CEO, said: “2023 marked a year of significant achievements across all facets of eir’s operations. In February we reached the major milestone of passing one million homes and businesses across Ireland with our future-proofed fibre to the home broadband network. The pace of this roll-out continues and eir has now made it possible for more than 3 million people across the country to access the latest technology and fastest download speeds to enhance how they live and work.
“Through our dedicated customer care centres strategically located in Ireland, including Sligo, Cork, Waterford, and Limerick, and staffed by hundreds of committed employees, we are constantly enhancing the quality and scope of service we offer to our customers. We embarked on a mission to decrease waiting times, expedite the resolution of customer issues, and introduce services tailored to specific needs, such as specialised support for our senior customers. This concentrated effort has significantly improved our customer care experience. I am immensely proud of the dedication shown by our Customer Operations team and the recognition they have garnered.”
He added: “Our efforts towards achieving gender pay equity have seen significant advancement, in late 2023 we announced that we have reduced eir’s gender pay gap to 5.5%, more than halving the gap since the inaugural report in 2021. Creatively addressing modern needs, we have reimagined traditional phone booths by converting them into electric vehicle (EV) charging stations and transformed our infrastructure into state-of-the-art digital kiosks.”
Stephen Tighe, chief financial officer, said: “Our performance in the fourth quarter of 2023 was in line with expectations. We saw growth across the eir fibre broadband base and in total mobile customers, with a further increase seen in the multi-play bundling of eir fixed households. Our solid commercial momentum is now delivering organic revenue growth on a consistent basis.
“We have continued rolling out our fibre-to-the-home and 5G technologies as part of our €1 billion capital investment programme. Both our fibre rollout and our 5G networks continue to expand and continue at pace.
“With 1.9 million premises expected to be passed with FTTH broadband by the end of 2026, together with our rapid expansion in 5G network coverage, through this large-scale investment, we are well-positioned to expand our customer base through the offering of high quality, high value products over the coming years.”
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