Launching its next-generation gaming console hasn’t come without a couple defective bumps in the road for Microsoft.
The Xbox One hit the shelves Friday, tallying stellar sales of 1 million consoles in less than 24 hours. Less encouraging for Redmond was the terrifying grinding sound reported by some customers after they inserted a disk in their new console. Some new Xbox One owners said their new machines are unable to read games or Blu-ray movies.
Microsoft acknowledged the problem to gaming website IGN, after it reported that one of its consoles showed symptoms of a dead drive. Microsoft said the issue affects “a very small number” of machines. “We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program,” Microsoft told IGN. “Rest assured, we are taking care of our customers.”
Microsoft isn’t the only company contending with console launch woes. Sony’s PlayStation 4 reportedly faces issues with the ‘Blue Light of Death,’ where the console pulsates a blue light and lacks any output signal to the TV. Sony said the number of affected systems is fewer than 1% and is working with retailers to get the defected systems exchanged.
The likely culprit for those PlayStation 4 problems? Shipping damage.
Despite not having a simultaneous international launch, Sony enjoyed a similarly successful first day, also selling 1 million units. It reaches these shores on 29 November.
This article originally appeared on TechHive
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