Cork telecoms firm Spearline acquired by Silicon Valley-based Cyara
Cork telecoms company Spearline has been acquired by Silicon-Valley-based global communication testing firms Cyara.
The deal will significantly expand Cyara’s global in-country dialing and WebRTC testing and monitoring capabilities. The strategic acquisition of Spearline solidifies Cyara’s position as the global leader in CX testing and assurance.
It pairs Cyara’s leadership in contact centre and chatbot assurance with Spearline’s global dialling and WebRTC capabilities to deliver an unmatched solution set that uniquely addresses the needs of enterprises transforming their CX through the adoption of cloud- and AI-based solutions that support the modern remote workforce.
Spearline’s comprehensive global in-country dialing solution provides mobile and landline dialling assurance in over 80 countries, while its WebRTC testing solutions enable the monitoring of voice and video delivered through Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms like NICE CXOne, Amazon Connect, Genesys Cloud RingCentral and Zoom.
Its flagship solution, Voice Assure, helps global companies in industries like technology, travel and banking, assure that their customers can reach them across the globe. Voice Assure places in-country calls to toll and toll-free numbers and measures the audio quality and connectivity of those calls, which enables enterprises to replicate customers’ experiences locally and analyse key performance metrics such as connectivity, audio quality, and Caller ID presentation.
In 2021, Spearline acquired testRTC to add WebRTC monitoring to their portfolio, and most recently bolstered that investment with the acquisition of the Callstats.io business line from 8×8. These investments support the testing and monitoring needs of organizations adopting WebRTC-based cloud communications platforms. Combined with Cyara ResolveAX, this yields the most comprehensive set of assurance solutions for WebRTC-based platforms.
“To support a remote workforce, organisations are moving their communications platforms to the cloud,” said Alok Kulkarni, CEO of Cyara. “While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel. Cyara offers the only CX assurance platform that can address the complexity of these modern communications systems today, and in the future.”
“We are thrilled to join forces with Cyara to bring unmatched excellence to CX assurance,” said Kevin Buckley, Co-Founder and CEO of Spearline. “This strategic move enables us to help more customers transform their CX, making every interaction flawless. We are excited for Spearline to become part of this combined powerhouse and look forward to the positive impact it will have on our customers.”
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