Auxilion secures €8m following launch of enhanced service management platform
Auxilion’s enhanced service management platform has led to securing of four contracts worth €8 million in new business, according to the managed service provider.
Auxilion has invested €1.5 million in its new service management capabilities which is part of a broader managed services continuous improvement programme (MSCIP). The offering, soft launched in July 2023, significantly enhances the company’s service delivery and support capabilities for its clients.
It also addresses the rising demand in the market to enhance user experiences, digitise processes and collate data sources, with service management creating a single model that unifies digital operations and simplifies IT management for organisations.
Auxilion’s new offering allows companies to orchestrate and collate company data which is often captured in disparate locations or stored on legacy systems and spread across various channels or formats. As well as streamlining the storage and management of such information, it improves communication and collaboration throughout and across organisations.
The ecosystem – underpinned by technologies including ServiceNow TPSM (Technology Provider Service Management), ScienceLogic and N-Able – also can boost productivity among staff and improve service delivery for customers.
Donal Sullivan, CTO, Auxilion, said: “Every business function – whether it be in operations, finance or HR – needs to understand how technology can be used to empower leadership, while aligning with and driving business performance. The processes, technology, people, knowledge and governance that ensure strategic initiatives are set-up for success need to be underscored by cohesive service management capabilities.”
Philip Maguire, CEO, Auxilion, added: “The IT managed services sector is primed to experience a disruptive change on the same magnitude as the impact of the internet – a total gamechanger. This is happening within the context of struggling IT departments which are battling against increased demand for security monitoring, threat protection and outages. With the growing prominence, or soon to be dominance, of AI, businesses will need more proactive and innovative service management capabilities.
“Our investment in tooling and training to enhance our capabilities firmly puts us at the forefront of crossing this chasm of IT disruption, supporting customers on their transformation and innovation journeys. We’ve been quietly showcasing our proposition to the market and the appetite is there for an offering that optimises how companies support users, manage data and deliver for customers.”
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